Contact information

PixelPrism is a UK-based, family-run online Pokémon card store.

If you need help with an order, have a question about a card, or would like to request photos of a higher-value card before ordering, please contact us either via the contact form on our website or by emailing hello@pixelprism.co.uk.

Business Correspondence Address

PixelPrism
26 Gun Road Gardens
Knebworth
Herts, SG3 6ED

Please note: Our stock is not stored at this address and dispatch is handled at an undisclosed premises for security reasons. PixelPrism is an online-only store and does not operate a public retail premises. We do not accept customer visits or unarranged returns at this address.

Order Enquiries

For questions about an existing order, please include your order number.

Card Condition or Damage Enquiries

If you are contacting us about a damaged, incorrect or condition-related issue, please include:

Your order number
A clear photo of the affected card or cards
A clear photo of the packaging
A short description of the issue

This helps us resolve genuine problems quickly and fairly.

Response Times

We aim to respond to customer enquiries as soon as possible, usually within 1–2 working days at most.